The Voice of Experience Podcast
Gerry Brown takes us on a journey through the many challenges facing companies and employees today to deliver memorable customer experience and how to ensure that when a customer wins, nobody loses.
Episode 1 – Meet Gerry Brown
Gerry guides us on a tour of post-pandemic customer experiences and tells us there is no “New Normal” and that long after the pandemic has passed, many companies are hiding behind Covid 19 issues to excuse lack of investment in customer experience and poor customer service delivery
The Trouble with Customers Podcast
Gerry Brown is joined by Reggie James from Digital Clarity to talk about all things customer related and how we make things better for customers, colleagues and companies
Episode 1 – Chatbots for Customer Service? It seemed like a good idea at the time!
Reggie and Gerry scour the AI landscape to see where automation can help, or hinder, customer service and the huge difference between basic, and often useless chatbots, and Intelligent Voice Agents (IVA)
Other Organisational Friends talk to Gerry Brown
Gerry shares his views on customer experience with Keith Gait, Leader at The Customer Experience Foundation
As part of Engage Business Media’s Customer Engagement Summit Gerry has a fireside chat with Ayman Husain, Director of Customer Success – Intelligent Cloud at Microsoft
As part of the Engage Business Media podcast series, Gerry talks to Martin Stevenson from Blue Prism about the rise of the Digital Worker and Intelligent Automation
Making every conversation count – As part of the Engage Customer podcast series, Gerry talks to Mark Rohan, Co-Founder & COO of Klearcom
Football Podcasts
Gerry joins the Brighton Rock Podcast for part 1 of the summer review of the Brighton and Hove Albion squad
Part 2 of the Brighton Rock podcast summer review of the Brighton and Hove Albion Squad